Information We Collect

Account Information

When you create an account with futurefileterminal, we collect basic details needed to provide our service. This includes your name, email address, and company information if you're signing up for a business account. We also collect payment information when you subscribe to our paid plans, though this is processed through secure third-party payment processors.

Usage Data

We track how you interact with our platform to improve your experience. This includes the scenarios you create, the models you run, and which features you use most often. We also collect technical information like your IP address, browser type, and device information. This helps us troubleshoot issues and optimize performance across different setups.

Financial Modeling Data

The scenarios and financial models you build on our platform contain sensitive business information. We treat this data with extra care and never share it with third parties unless you explicitly tell us to. Your financial projections, assumptions, and business strategies stay private.

How We Use Your Information

We use the information we collect for specific purposes that directly support your use of our platform:

• Providing access to our scenario modeling tools and maintaining your account
• Processing your subscription payments and sending receipts
• Sending important updates about service changes or new features
• Responding to your support requests and technical questions
• Improving our platform based on how people actually use it
• Preventing fraud and maintaining platform security

We don't sell your data to advertisers or use it for marketing purposes beyond our own service communications. If you'd rather not receive feature updates or tips, you can opt out anytime through your account settings.

Data Storage and Security

Your data is stored on secure servers located in Taiwan and backed up to redundant locations. We use industry-standard encryption both when data moves between your device and our servers, and when it's stored in our databases.

While we implement robust security measures, no system is completely foolproof. We recommend using strong passwords and enabling two-factor authentication on your account for additional protection.

Your Rights and Choices

Access and Export

You can access all your personal information and financial models through your account dashboard. We also provide a data export function that lets you download everything in standard formats (CSV, JSON, PDF) if you want to keep local copies or move to another platform.

Correction and Updates

Found something outdated? You can update your personal information anytime through account settings. For more complex changes or corrections, reach out to our support team and we'll help within 48 hours.

Deletion Rights

You have the right to request deletion of your account and associated data. When you delete your account, we remove your personal information within 30 days. Some data may be retained longer if required by Taiwan financial regulations or for legitimate business purposes like fraud prevention. We'll be transparent about what stays and why.

Marketing Communications

We occasionally send emails about new features or updates to our modeling tools. You can unsubscribe from these anytime using the link at the bottom of any email. You'll still receive essential account notifications like password resets or billing issues.

Data Sharing and Third Parties

We don't sell your data. Period. But we do work with certain service providers who help us run the platform:

• Payment Processors: We use secure payment providers to handle subscription billing. They receive only the information needed to process payments.
• Cloud Infrastructure: Our hosting providers store your data on secure servers. They're bound by strict confidentiality agreements.
• Analytics Services: We use privacy-focused analytics to understand how people use our platform. These tools see aggregated, anonymized data only.
• Email Services: Our transactional email provider helps send account notifications and support responses.

All third parties we work with are required to protect your information and use it only for the specific services they provide to us. We regularly review their security practices and compliance with data protection standards.

Data Retention

We keep your account information and financial models as long as your account is active. If you stop using futurefileterminal but don't close your account, we'll retain your data for up to 24 months of inactivity before archiving it.

After account deletion, most personal data is removed within 30 days. We may keep some records longer when required by Taiwan business regulations or for legitimate purposes like resolving disputes or preventing fraud. Financial transaction records are typically retained for seven years per Taiwan tax requirements.

Cookies and Tracking

We use cookies to keep you logged in and remember your preferences. These are essential for the platform to work properly. We also use analytics cookies to understand which features get used most and where people run into problems.

You can control cookie preferences through your browser settings, though disabling certain cookies may affect platform functionality. We don't use advertising cookies or track you across other websites.

International Data Transfers

While our primary operations are in Taiwan, some of our service providers operate globally. When your data is transferred outside Taiwan, we ensure appropriate safeguards are in place through standard contractual clauses and compliance certifications.

If you're accessing futurefileterminal from outside Taiwan, your information may be transferred to and processed in Taiwan where our servers are located. By using our service, you consent to this transfer and processing.

Children's Privacy

Our platform is designed for business professionals and not intended for anyone under 18. We don't knowingly collect information from minors. If we discover that a child's information has been collected, we'll delete it promptly.

Changes to This Policy

We update this privacy policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you via email and display a notice on the platform. The "Effective Date" at the top shows when the current version was published.

Continued use of futurefileterminal after policy updates means you accept the revised terms. If you disagree with changes, you can close your account before they take effect.

Your Legal Rights Under Taiwan Law

Under Taiwan's Personal Data Protection Act, you have specific rights regarding your personal information:

• The right to know what personal data we collect and how we use it
• The right to access and review your personal information
• The right to request corrections to inaccurate data
• The right to request deletion of your data in certain circumstances
• The right to object to data processing for specific purposes
• The right to file complaints with Taiwan's data protection authorities

To exercise any of these rights, contact us using the information below. We'll respond within 15 days as required by Taiwan regulations.